TWI JOB INSTRUCTION. TWI JI.
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Impact
Faster job-skills training: dramatically accelerate new employee onboarding and cross-training times.
Quality excellence: reduce mistakes, defects and rework by passing on reliable and effective methods.
Safe workplace and people: applying the safest methods reduces incidents and injuries.
Boost productivity: by replicating the knacks of the best-performing team-members.
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How it works
One best way: TWI JI codifies the way our best people do the job by writing a simple, short lesson plan.
Trainer skill: Instruction follows a repetitive pattern that ensures all key information is reliably put across in a way that the trainee can easily digest.
Standardisation: Follow-up and coaching are continued until skills are securely locked in.
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Core elements
TWI JI 4-Step Method: a instruction pattern that makes skills acquisition easy for the learner
Job Instruction Breakdown: a succinct lesson plan that captures the real know-how of a job
Key Points: codify in a JI Breakdown how our best people consistently achieve above-average results
Training Timetable: spots current & future skills gaps, so they can be addressed before performance suffers
Why TWI Job Instruction?
Results through people
The performance of supervisors and managers relies on the capabilities and motivation of their people. In TWI Job Relations we say: “Supervisors get results through people”. This means that as a supervisor you can only ever be as good as the people working for and with you. Therefore, developing the skills of their people is a key responsibility of supervisors.
Many people get promoted to supervisor because they are experts at their job, but passing on their own know-how requires something more than just expert job-skills. To be successful in leading their team, apart from deep Knowledge of the Work done in their department they also need Skill in Instructing.
The TWI Job Instruction develops this skills through a standardised training program, practice and coaching. It teaches a reliable method for training preparation and execution that ensure trainees quickly learn to do a new task safely and reliably.
Learning curves & impact
With TWI JI supervisors can quickly pass on the best know-how to new and current team members. By passing on job-skills in a structured way, supervisors accelerate learning curves when they need to get their people to perform new tasks. Supervisor Academy clients have achieved reductions in employee onboarding times of up to 50% to 75%. They also report dramatic drops in mistakes and rework, as supervisors specify exactly how to successfully execute each task.
Developing supervisors’ skill in capturing the best known way of performing each task through TWI Job Instruction Breakdowns is central to TWI JI. This is how - through systematic application of TWI JI - they can quickly raise their entire team’s safety, quality and productivity performance. They simply capture the know-how of the most expert and best performing team-members, and pass it on to the rest of their team.
Standardisation & Engagement
By sustaining focus on their teams’ job-skills development, supervisors don’t only raise performance, but also ensure that it becomes more consistent.
The standardisation of work methods through TWI JI results in stable, reliable performance no matter who performs a task. Safety incidents can be dramatically reduced and quality and service levels stabilised at a consistently high level.
Apart from making the entire department perform better by ‘working smarter’, TWI Job Instruction also has important indirect benefits, including reducing staff turnover and boosting employee satisfaction. By enabling people to be successful at their jobs, TWI JI significantly contributes to creating engaged and happy workplaces and strong working-relationships between teams and their supervisors.
TWI Job Instruction is an efficient way…
to get a person to remember how to do a job — safely, correctly and conscientiously.
Three tools of TWI Job Instruction
TWI JI is a foundational leadership skill that enables supervisors to quickly stabilise and raise their team’s performance by standardising work methods. It consists of three core elements: the TWI Job Instruction Breakdown, the TWI JI 4-Step Method, and the TWI Training Timetable.
TWI JI Breakdown
Good job-skills training requires careful preparation.
Before delivering a training session, the supervisor effectively thinks through exactly what she will say, how she will say it and when she will say it as she demonstrates the job to the team-member.
This lesson plan is written down on a Job Instruction Breakdown sheet, which has three columns: Important Steps, Key Points and Reasons for the Key Points.
Perhaps the most critical aspect of TWI Job Instruction are the Key Points, which capture precisely how to execute a job safely, correctly and efficiently. By following the Key Points conscientiously, a person is able to do the job successfully every time.
TWI JI 4-Step Method
Once the supervisor has captured the best way of doing a job on the JI Breakdown sheet, it needs to be delivered in a structured, reliable way. This is where the 4-Step Method comes in. It specifies the exact structure of a successful job-skills training session, step-by-step.
In Step 1, the supervisors ensures the person is ready to learn.
In Step 2, she demonstrates the job whilst saying the Important Steps, Key Points and Reasons.
In Step 3 she verifies the learner fully understands and is able to do the job correctly.
In Step 4, the person gradually builds muscle memory and independence in doing the job, whilst being coached by the supervisor.
TWI Training Timetable
Training must be done by plan, not by accident. Successful supervisors systematically identify current training needs and anticipate future training needs that need to be handled pro-actively, before they become urgent or impact performance. The TWI JI Training Timetable develops a supervisor’s habit of identifying and closing gaps in her team’s skills proactively.
By regularly reviewing and updating the training timetable, supervisors reliably pinpoint current skills gaps in capacity and multi-skilling as well as safety, quality and productivity. They also look at upcoming changes in their team, changes in processes and methods and changes in demand to be prepared ahead of time. Once the skills gaps are identified, the visual TWI Training Timetable makes training scheduling and follow-up easy and quick.
Key Points are…
where the magic happens - they capture the deep know-how of how our best people perform a job successfully every time.
TWI JI 4-Step Method
Good instruction technique is a skill that can be easily acquired by repeating a time-proven pattern. The TWI Job Instruction 4-Step Method enables supervisors to deliver job-skills training of a consistently high standard and impact. By using it, supervisors ensure trainees quickly learn how to perform a new job.
STEP 1 - Prepare the Person
If the person is not ready to learn, job-skills training cannot be successful. The supervisor therefore needs to make sure the team-member is well prepared and ready.
Getting trainees ready involves creating a relaxed and trusting atmosphere and building their own confidence in their ability to learn the new job.
The trainer also creates curiosity in the trainee and an interest in learning the job and verifies the trainee can see and hear the instruction before proceeding with Step 2.
STEP 2 - Demonstrate the job
The supervisor demonstrates the method three times whilst the trainee observes carefully how the job is performed. Through the three rounds of demonstration the supervisors slowly builds up the trainee’s understanding of the Important Steps, Key Points and Reasons for the Key Points - one bit of information at a time.
The repetition and gradual build-up ensures the trainee is not overwhelmed by too much information at a time and truly absorbs the critical details of the operation.
STEP 3 - Try out performance
The trainee performs the task four times, as she gradually builds up skill in performing the task. The supervisor observes carefully and provides encouragement and coaching to ensure the task is performed correctly right from the start.
After an initial go at performing the task, the trainee teaches back the Important Steps, Key Points and Reasons for Key Points as she performs the task three more times, whilst the supervisor confirms that every details is fully understood.
STEP 4 - Follow up
The trainee is put on the job with coaching and supervision. This exposes the trainee to additional real-life challenges related to the job she might not have experienced during the more structured Steps 2 & 3.
With practice and feedback, the trainee develops fluency in performing the job and confidence in working independently. The supervisor gradually reduces the support and coaching as the team-member’s performance and confidence develops. When the performance has been reached, the supervisors formally signs off the team-member and closes the training.
